In-House Customer Support Associate

HIRING NOW

Branch OfficeAhmedabad, Surat, Vadodara, Rajkot, Jamnagar, Bhavnagar, Gandhinagar, Anand, Mehsana, JunagadhFull-Time

Key Responsibilities

Attend walk-in clients & telephonic inquiries with smile & patience
Explain matrimony packages, success stories and membership benefits
Register new clients & complete profile documentation
Help clients create & update their profiles on system
Train clients (especially parents/senior members) to use our Mobile App & Website
Follow up with registered members for photo upload, horoscope & ID proof
Coordinate with counsellors for shortlisting & arranging meetings
Resolve basic queries & complaints on call/chat and in-person
Maintain daily client visit & call reports

Qualifications & Skills

Fluent & polite communication in Gujarati + Hindi + English
Pleasant voice and confident personality
Basic computer knowledge + typing speed
Patience to teach senior citizens how to use mobile app
Ready to work in a family-oriented environment
Local candidate from the same city/district (mandatory)
Immediate joining preferred

Additional Information

Experience: 0-3 years (Freshers are welcome)

Working Hours: 10:00 AM - 7:00 PM (Monday-Saturday)

Benefits: NPS + ESI + Medical Insurance, Paid leaves + Festival bonus, Cab facility for female staff after 8 PM (in major cities), Excellent growth to Senior CSA → Counsellor → Supervisor